About Us

A REVOLUTION IS COMMING Our Vission Our Mission


OUR MISSION

To provide the highest quality of work for our clients with our determination, passion and innovation, We offer various business services ranging from sales & marketing, customer care, finance & accounting to technology solutions, research and analytics, collections, and industry back-office and front-office processes. Serve various types of Industries ranging from Bank,Finance Institution, Insurance, to Telecom, Travel, Healthcare, and Professional Services. We are passionate about building an organization that is valued by our clients, employees, business partners, and the community at large. We match capabilities of our employees with clients' requirements by putting our employees through trainings and certifications. We structure financial models that best respond to the stage of the relationship —transition, stabilization, continuous improvement—and our clients' goals for the relationship.

Transpacific enables you to transform your organization and improve performance. We aim to empower you to respond more quickly and intuitively to changing market dynamics. By bolstering your ability to harness the right technology, we help you become more agile and competitive.

OUR VISION

To provide world class BPO services to our valued clients based on excellence, technology and trained employees with object of integrity, respect and clients satisfaction

Transpacific understands that business value cannot be achieved through technology alone. It starts with people: experts working together to get to the heart of your individual business objectives and develop the most adapted solutions to fit these requirements. We believe this human-centred approach to technology is what makes the difference to your business.


What makes us different?

At Transpacific, we have placed customer experience (CX) management at the core of our business strategy. Our entire solutions portfolio is structured and designed to help the clients become an originator of memorable experiences for their customers.

By focusing on what’s important for our clients, namely their customers, we are speaking the client’s language and we are subscribing to the client’s vision of what they want their brands to be. In essence, we are the trusted custodians of our client’s brand.

We have experienced multi-lingual team able to provide support in various languages such as (English, French, Arabic, Hindi, Urdu, etc.) with all various accents.


A Culture of FUN

The culture at Transpacific is as diverse as its people; but it reveals a common theme that cuts across all the diversity, which is creating the right experiences for all. These experiences may be different for each. And that’s the reason we have so much fun doing business. We are committed to creating the right experiences for our employees, across cultures, and they in turn create the same for client’s customers across the world.

We are not just a service provider but a balance-sheet partner, because there is no difference between your team and ours, your customer and ours, your objectives and ours.

Transpacific brings together a visionary team of business leaders, who have a deep commitment to the values and mission of this organization and an expert command over the nature of our business.


Management approach for environmental indicators

At Transpacific, we acknowledge the impact we have on the environment and consider it in our best interest to maintain a healthy environment conducive to flourishing life. We see ourselves accomplishing this through minimizing our negative environmental impact and maximizing the efficient use of resources. We have an environmental policy in place that demonstrates our top management’s commitment towards the environment.

Transpacific BPO is an emerging and one of the leading providers of offshore business process outsourcing solutions to our Global business partners. Transpacific strives to build lasting relationships with our clients based on consistent high-quality service delivery, dedication, trust, and confidence.

Our global culture is driven by our sense of quality in everything we do, respect and integrity in all of our interactions, and urgency and accountability at all times. Our clients are convinced that a long-term relationship with Transpacific BPO gives them the competitive edge.

The core values forming the foundation of our business are:

  • V – Value addition
  • O – Our technology
  • I – Integrity
  • C – Concern
  • E – Excellence

VALUE ADDITION:

We strive to add value to clients business. Keeping our commitments and meeting deadlines without compromise, we try to exceed customer expectations on all key performance metrics.

OUR TECHNOLOGY:

We continually make significant investments into our technology infrastructure. We use state of art equipments for providing services without hindrance to your customers. We want to make life easier for you and your customers. That is why we’ve invested in cutting-edge technologies that allow us to serve you and your customers in the most effective and efficient manner possible.

INTEGRITY:

We conduct our business fairly with honesty and transparency. We maintain a strict code of confidentiality. Together, these are part of our business ethics.

CONCERN:

We believe in showing respect, concern, compassion and humanity for customers and colleagues around the world and always work for their benefits.

EXCELLENCE:

We constantly strive to achieve the highest possible standards in our work and in the quality of services we provide by working closely with our clients around the world and building strong relationships based on trust, understanding and mutual cooperation.


Details That Matter

Our delivery model features an inclusive strategy: by choosing low-cost cities around the world and mapping their labor potential and business environment, we can satisfy the qualitative requirements of our global customers at the best possible price.

Our workforce comprises a variety of skilled individuals with extensive domain knowledge, from design graduates to postgraduate engineers to business managers. Our customers reap the benefits of our 99% success rate in project handling. Transpacific teams offer plug-and-play benefits with mitigated risk, accountability, transparency and a Single Point Of Contact.

We strongly abide by our core values of integrity, teamwork and excellence to develop enduring partnerships.

Welcome to the World of Possibilities. The World of Transpacific.



Transpacific Slogan: Quality Dedication and Trust

Quality

Transpacific offers a spectrum of quality services and specialized skills that our customers can leverage to their benefit.

At Transpacific, our "Customers" come first. To effectively meet the demands of our customers, and to provide both cost-effective and high-quality services,

Transpacific provides consistent, quality service to our customers, with redundancies in place to ensure continuity of business and the ability to handle spikes in workload and seasonal fluctuations.


Dedication

We at Transpacific offer Dedicated Agents or an entire team, depending on the business need, to every individual company and make sure that the  Agents or the team will get appropriate training under the outline of the individual business requirements.

Our, Transpacific, Dedicated team work as a full time employee for the individual company, like their own employee, and provide complete necessities of the company by understanding every detail and sensitiveness of the work, our Dedicated Agents give every attention to any/every little details and particulars and always stay ready for any challenges. We use a centralized technology, written procedures, quality tools and delivery platform for reporting, workflow and employee training to deliver identical work qualities every time. This platform provides a safe and secure access, monitoring and reporting for each customer.

We, believe in offering an excellent Services  to meet our high standards. We, Tranpacific, provide many team training and coaching sessions to ensure the good dedication level of our agents and to motivate them in achieving great goals. These training sessions also makes sure to create a vibe of team work, high standard, consistency in work etc and to reach those values we Transpacific provide incentives and benefits to all our employees. (Depending on their work performance)


Trust & Security

The level of trust in in Transpacific—whether external, e.g. in sales or advisory roles, or internal, e.g. in a services function—is a greater determinant of success than anything else, including content excellence.

Our, Transpacific, Dedicated team work as a full time employee for the individual company, like their own employee, and provide complete necessities of the company by understanding every detail and sensitiveness of the work, our Dedicated Agents give every attention to any/every little details and particulars and always stay ready for any challenges. We use a centralized technology, written procedures, quality tools and delivery platform for reporting, workflow and employee training to deliver identical work qualities every time. This platform provides a safe and secure access, monitoring and reporting for each customer.

We, believe in offering an excellent Services  to meet our high standards. We, Tranpacific, provide many team training and coaching sessions to ensure the good dedication level of our agents and to motivate them in achieving great goals. These training sessions also makes sure to create a vibe of team work, high standard, consistency in work etc and to reach those values we Transpacific provide incentives and benefits to all our employees. (Depending on their work performance)



  • Transpacific engages the client in an open discussion about issues that are key to the client;
  • Transpacific Listens to what is important and real to the client; earn the right to offer solutions;
  • Transpacific frames the true root issue, without the language of blame, via caveats, problem statements and hypotheses; take personal risks to explore sensitive issues—articulate a point of view; create by giving away;
  • Transpacific envision an alternate reality, including win-win specific descriptions of outcomes and results, including emotional and political states; clarify benefits—make clear what’s at stake; be tangible about future states;
  • Transpacific Commit to actionable next steps that imply significant commitment and movement on the part of each party.



Security Compliances

  • The Data received from the client during the time of processing in any form such as hard copies or softcopies is destroyed or returned back after the completion of the work.
  • Our professional firewall system restricts the users to surf or access unauthorized sites on the internet.
  • The Firewall even restricts the rights of all the users within the company.
  • A written Non-Disclosure Agreement (NDA) is obtained at the time of joining from each of our employees.
  • Entrance in operations area is restricted by finger print software, as per HIPAA privacy requirements.
  • The server for our website is SSL protected, encrypting all the files that pass through our website.
  • Limited access to the network through login IDs and password protection.
  • CDs, DVDs, pen drive, disk drive or any other storage devices are not allowed in the individual PCs and in office premises without prior permission from authorized management team members.
  • Passwords and access controls are well defined for authorized internal persons.

We sign customized non-disclosure agreements and copyright protection agreements at our client's request.