Inbound Call Center Services

Inbound Call Center Services

Transpacific's Inbound Call Center Services primarily focuses on maximizing business and profits for our customers. Our Inbound Contact Center Services are based on superior product and industry knowledge garnered over the years of experience that we possess in the offshore call center services industry. Our experience in inbound call handling enables us to meet the requirements of our call center customers.

We have extensive experience in providing inbound call center outsourcing services to global customers in varied industries, such as travel, real estate and airlines and banking. Outsource inbound call center solutions to Transpacific and benefit from strategic contact center services that help you attain your business objectives and stay ahead of competition.

Transpacific's Inbound Call Center Services

  • Phone answering services
  • 800 answering services
  • Order taking services
  • Product information services
  • Up-selling and cross-selling services
  • Claims processing services
  • Billing queries services
  • Sales closure services
  • Subscription services
  • Order entry services
  • Answering services
  • Scheduling sales demos services
  • Event scheduling services
  • Directory inquiry services
  • Payment collection services
  • Charge back handling services
  • Real time inventory status services
  • Ticketing sales subscription services
  • Rebate processing services
  • Insurance claims processing services
  • Product recall management services
  • Registration of event and trade show participants and prospects services
  • Warranty registration services
  • Job dispatch services

Why outsource inbound call center services to Transpacific?

  1. Expert Call Center Professionals: We have qualified call center professionals who have extensive and relevant expertise in inbound call handling, answering service calls & ensuring customer satisfaction.
  2. Competent training programs: We provide efficient and relevant training programs to give our inbound call center employees a cutting edge, both in terms of linguistic ability to handle calls and process knowledge.
  3. Transparency: Our inbound call center infrastructure and company policies offer complete transparency in operations.
  4. 100% voice recording: Our 100% voice recording ability enables us to view voice envelopes of customers and agents separately and find exceptions by analyzing data that is tagged with calls.

Transpacific helped one of its clients improve their call abandonment rate and increase client satisfaction ratings. Read complete Inbound Tech Support Services Case Study.

Benefits of outsourcing contact center services to Transpacific

  • Remote call monitoring facilities
  • Superior reporting capabilities
  • Enhanced market coverage
  • Domain expertise in account management
  • Experienced inbound call center professionals
  • Enhanced market testing capabilities
  • Quicker ramp-ups, launches, and roll-out of new campaigns
  • Save more than 50% on call center operating costs
  • Stringent quality control processes that ensure best-of-breed call center solutions
  • Efficient transition management process
  • Web-based reporting facilities
  • Latest inbound call center software
  • Excellent call handling

Scalable IP solutions at Transpacific

  • Redundancy
  • Multi-site support
  • Location independence
  • Consolidated and open data store
  • Multi-channel support
  • Converged network
  • Quality of Service
  • Open architecture and IP-enabled integration
  • Web based historical and real time reports
  • Monitored threshold events
  • GUI based scripting tool
  • Call flow monitor

Choose Transpacific as your inbound call center outsourcing partner and benefit from enhanced customer services that can change the course of your business. Make a decision to outsource inbound call center services to Transpacific today!